What if something goes wrong during the exam?

General Information about Online Exams

• Most exams allow the student to save each answer as the question is completed.
• You (the proctor) may be able to log the student back into the exam using the appropriate password, and all prior work saved will be restored.
• Not all Learning Management Systems will allow students to pick up where they left off.
  • In these cases, the student should contact the course instructor to explain their situation and request resetting the exam.

(Note: Even if the student has saved an answer, they may return to a particular question and change their original answer to something different. They must save that answer again for the change to take place.)

• Once the student has answered and saved all the questions, they must press the “Finish” button at the bottom of the page.

You may also email the Test Center at testcenterhelp@iastate.edu or call 515-294-7398 and be connected to an available staff person or leave a voicemail.